At Volcano Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
By using Volcano Casino online, you consent to the practices described in this policy. We recommend reading it carefully.
1. Who We Are
Volcano Casino is an online gaming platform offering slots, live casino, table games, and exciting Coin Volcano Casino titles to players in Poland and other countries. We are committed to protecting your personal data in accordance with applicable laws, including GDPR.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Data: Name, date of birth, email address, phone number, and residential address.
- Account Information: Username, password, and account preferences.
- Payment Data: Banking details, e-wallet information, and transaction history (processed securely by third-party providers).
- Technical Data: IP address, device type, browser version, operating system, and usage data.
- Verification Documents: Copies of ID, passport, or utility bills (when required for KYC).
- Gaming Data: Your playing history, bets, and winnings.
3. How We Use Your Information
We use your data for the following purposes:
- To create and manage your Volcano Casino account
- To process deposits and withdrawals
- To provide customer support
- To offer personalized bonuses and promotions
- To improve our services and user experience
- To comply with legal and regulatory obligations
- To prevent fraud, money laundering, and problem gambling
4. Sharing Your Information
We do not sell your personal data. We may share information only with:
- Licensed payment service providers
- Game content suppliers (for game functionality)
- Regulatory authorities (when legally required)
- Professional advisors and service providers under strict confidentiality agreements
All third parties are obligated to keep your data secure.
5. Cookies and Tracking Technologies
Volcano Casino uses cookies and similar technologies to:
- Enable smooth website functionality
- Remember your preferences and Volcano Casino login details
- Analyze site traffic and improve performance
- Deliver personalized advertising and offers
You can manage your cookie preferences through your browser settings at any time.
6. Data Security
We implement advanced security measures including:
- SSL encryption for all data transmissions
- Secure servers and firewalls
- Regular security audits
- Strict internal access controls
While we strive to protect your information, no system is 100% secure. You should also keep your login credentials confidential.
7. Your Rights (GDPR)
As a player in Poland, you have the following rights regarding your personal data:
- Right to access your data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact us via live chat or email.
8. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After account closure, certain data may be retained for legal compliance.
9. Children’s Privacy
Volcano Casino is strictly for users aged 18 and over. We do not knowingly collect data from minors. If we discover a user is underage, we will close the account and delete relevant data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last revised” date. We encourage you to review it periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team:
- Live Chat (available 24/7)
- Email: support@volcanocasino.com
Last updated: May 2026